Five Things to Consider When Selecting a Managed Learning Services (MLS) Partner
In today’s competitive business landscape, organizations cannot afford learning programs that are slow, inconsistent, or poorly managed. Managed Learning Services (MLS) offer a strategic solution, handling the end-to-end management of learning programs - from content creation and delivery to learner engagement and reporting. Partnering with the right Managed Learning Services provider ensures that your training initiatives are not just operationally efficient, but also strategically aligned with your organizational goals.
However, not all Managed Learning Services partners deliver the same value. Selecting the right one is critical to ensure that your learning delivery drives real business outcomes, improves workforce skills, and engages learners effectively. Here are five key factors to consider when choosing a Managed Learning Services partner:
Ensure a Global Footprint with Consistent Service Delivery
If your business operates internationally, your Managed Learning Services partner must be capable of supporting a global workforce. The right provider should streamline learning processes across regions while adapting to local needs.
An effective Managed Learning Services provider will have:
- A true global delivery model, supported by a physical presence across continents
- Local-language support and region-specific expertise
- The ability to leverage locally available resources for faster, more cost-effective implementation
This balance ensures consistent learning delivery while respecting regional variations.
Check Reputation and Industry Credibility for Managed Learning Services Success
The reputation of a Managed Learning Services (MLS) provider often reflects the reliability and quality of service you can expect.
When evaluating credibility, consider:
- Years of industry experience
- Client references and testimonials
- Recognitions such as awards, accreditations, or certifications
- Analyst feedback
Partner That Drives Innovation Charter
Organizations increasingly expect their outsourcing partners to drive innovation, not just manage services. In L&D, this often means applying new technologies, processes, or approaches to learning.
A strong Managed Learning Services provider will:
- Help you distinguish between temporary fads and sustainable improvements
- Demonstrate thought leadership in learning transformation
- Share specific examples of applying innovation, such as automation or RPA in learning delivery operations
Assess Quality of People and Processes
Effective managed learning partnerships are built on the strength of both people and processes. As you evaluate potential providers, look closely at their governance structures, talent development, and operational practices.
Key indicators of quality include:
- Strong knowledge management and governance frameworks
- Employee cross-skilling and upskilling initiatives
- Performance-based Service Level Agreements (SLAs) that focus on measurable impact
A provider with well-established systems and skilled teams will be better equipped to ensure smooth and consistent learning delivery across multiple engagements.
Evaluate Vendor Network and Industry Relationships
Most organizations rely on third-party vendors for a large portion of their learning spend. Your Managed Learning Services provider must therefore have the right partnerships in place to manage a complex vendor ecosystem and support integrated learning delivery.
Look for a partner with:
- Strong relationships with top LMS providers such as Cornerstone or Saba
- Experience with leading LXP platforms like Degreed or EdCast
- A proven track record of managing multi-vendor learning environments
A robust vendor network ensures smoother collaboration and strengthens your overall learning ecosystem.
Conclusion: Make the Right Choice for Your Managed Learning Services Partner
Selecting the right Managed Learning Services (MLS) provider can have a lasting impact on your organization’s L&D strategy. By focusing on global reach, credibility, innovation, quality, and vendor networks, organizations can secure a partner that drives both efficient learning and measurable business impact.
Ready to transform your learning function with Managed Learning Services? Connect with NIIT’s experts today to design a learning strategy that drives measurable outcomes.