Top Veeva Training Mistakes Every Pharma CLO Should Be Aware Of
Is Your Veeva Training Focused on Features Rather Than Transformation?
Is your Veeva training deployment stuck in features and benefits? You are not alone. When it comes to large-scale application training rollouts, many training programs follow the traditional approach of explaining the platform’s features and benefits.
Here’s the problem: they often miss showing how Veeva can transform the way people work.
At NIIT, we have witnessed several "aha" moments when our training sessions reveal the power of Veeva by helping employees learn in the flow of their everyday tasks and transactions.
With decades of experience in training organizations on Veeva platforms, we’ve uncovered some common mistakes that organizations make during Veeva implementation and training.
Disconnect with Ways of Working
Perhaps the number one mistake is treating training as a features-and-benefits tour. Simply explaining each feature and its benefit will not help learners adopt the technology.
Training must be aligned with their actual ways of working and designed to help them perform better in routine tasks and transactions. This approach leads to improved productivity and faster time to competence.
With built-in practice sessions designed around improving existing workflows with Veeva, learners gain context on the practical application of each feature. When employees discover that Veeva can truly enable them to perform better, adoption becomes much more likely. NIIT has helped global pharma leaders achieve this by bringing in scalable life sciences outsourcing solutions that align training directly with everyday workflows.
Legacy Learning Technologies
Redundant and dated learning technology often results in disjointed learning journeys. While your current LMS may not be able to support these journeys, specialized training providers like NIIT can utilize the powerful capabilities of their AI-powered LXP to design ultra-personalized and structured learning paths for your teams.
With a modern experience that encourages learning in the flow of work, learners can retain the knowledge and skills needed for the successful adoption of Veeva technology. Moreover, with the analytics and visibility that these platforms provide on learner performance and progress, you have a clear line of sight on successful implementation.
Incompatible Training Partner
Investing in the right technology platform is just the beginning of a journey. Adoption and training are critical factors in the success of any new technology. While there could be several factors contributing to training gaps, it is essential to identify the right training partner. A compatible training partner that meets you where you are is critical for training alignment and success. Whether you are just starting out or have to start over, a training partner that takes the time to understand your ecosystem and customize the learning approach accordingly can have a profound impact on the ROI of your investment. In life sciences, where compliance and adoption timelines are tight, NIIT helps organizations bridge these training gaps with scalable approaches. To learn more about how these gaps can be filled, explore our life sciences training insights.
One-and-Done or Overtraining
Has your training provider thrown the kitchen sink at your team? Overtraining employees is in fact a very common and critical mistake that many organizations make. Excessive training does not translate to better efficiency or greater adoption, but it does lead to training fatigue.
At NIIT, we draw a clear distinction between what learners ought to know vs. throwing an entire training manual at them. The other challenge is the one-and-done approach. This is when training providers try to teach your learners everything they must know because it’s the only chance they’ve got. Training can never be one and done – it is an iterative process as learners evolve in their proficiency. Bite-sized learning modules, tips and tricks, performance support, gamification and leader boards can help elevate the learner experience and overall retention.
Case Study Snapshot: Transforming Regulatory Training for Veeva Vault Adoption
Challenge:
A global biotech leader faced fragmented workflows, inconsistent training, and limited visibility while implementing the Veeva Vault Regulatory Information Management (RIM) system. Their existing training approach couldn’t keep up with rapid system updates, leading to compliance risks, high costs, and slow adoption across regions.
Solution:
Partnering with NIIT, the company deployed a scalable, role-based training program for 8,000 users. NIIT designed a five-step learning framework with hands-on, just-in-time training, hyper-care support, and flexible delivery formats. This approach aligned training with business goals while easing the burden on internal teams.
Impact:
- 672 live and virtual sessions delivered across 150 days.
- Training resources included 42 quick-reference videos, 19 simulation-based eLearning modules, and 83 job aids.
- 88% learner positivity rating, with improved engagement and satisfaction.
- Streamlined global regulatory operations and faster adoption of Veeva Vault RIM.
- Projected cost savings of up to $20 million, freeing internal teams to focus on core business priorities.
Read the complete story here.
Why Effective Veeva Training Matters
If you are thinking of investing in Veeva technology, training is critical for successful deployment, increased productivity, and higher ROI. The right Veeva training partner can empower employees with relevant, practical, and effective learning, even within a highly matrixed organization.
Need Help with Your Veeva Training Journey?
If you have questions about Veeva training or are stuck in your deployment journey, schedule a no-obligation 15-minute consultation with our Veeva Training expert. We’ll help you identify the best solutions for your organization’s unique challenges and ensure your teams get the training they need to succeed.